Frequently Asked Questions

 

What are the installation costs?

Installation costs are based directly on the term of contract you choose and are as follows:

Term Installation Cost
3 year $200.00
2 year $275.00
1 year $350.00
No Contract* $425.00

* By opting for the no contract option you are agreeing that you are not contracting our service for any specific amount of time, it does not exempt you from our Terms of Service or Acceptable Use Policy.

You can preview our contract here.

Download our EFT form here
Download our Credit card Authorization form here
What is Transfer Allowance?

The internet works by passing (transferring) data from one computer to another, this movement of data uses bandwidth. Transfer allowance is the amount of bandwidth you can use without incurring extra costs. Our transfer allowances are based higher than regular usage for the package type.

What does this mean for you? The majority of our clients will not come close to using their allotted transfer allowance, in fact less than 1% of our client base will ever incur over bandwidth costs. Standard email usage, web surfing, online gaming, administration tasking etc are examples of standard usage.

As a specific example of residential usage: There are 4 people in my family on a residential connection, my husband and myself physically use the internet 8-10 hours a day. Regular tasks in our day include email, web site administration, server administration, online communication, web surfing and online gaming. We also have 2 dependants who use the internet approximately 4 hours a day. Their normal usage includes web surfing for homework research, email, gaming, iTunes™, YouTube™ and short home movie uploads. We're near the top of the residential limit but we use far, far more than the average family.

What uses excessive bandwidth? The most common cause of excessive bandwidth usage is the use of peer to peer file sharing programs such as BitTorrent, LimeWire, etc. and the transfer of super-large files. An example of a super-large file would be a file that is in excess of 500 MB. To put this in perspective, a 91 page instruction manual in Adobe Acrobat format is around the 2 MB mark, an average email runs around 60 kB. If you use your connection for business and find that you require more bandwidth than a residential package allows, there is no extra cost for upgrading, we simply charge you the difference.

How much do you charge to come out to my house to see if I can get your service?

It's Free, no strings attached.

Why would I need a backup dialup connection?

Wireless connections on the internet, while just as fast or in some cases even faster than their wired counterparts (cable), can be affected by environmental influences. Extreme weather conditions (Alberta extreme, not what non-Albertans call extreme) can occasionally slow down your connection temporarily, interference from other electronic devices in your house can interfere with the wireless signal (although in this case we help you trouble shoot the interference and offer suggestions on how to resolve the issue). Interference from outside influences can also slow down your connection (in this case we will do our best to resolve the issue and as quickly as possible). Our main source of advertising is word of mouth, so we want you happy.

What does this mean for you? If you run a business or work from home where you have to absolutely rely on accessing the internet we have dialup services available for those rare occasions when the environmental influences just are not playing fair. For the internet services, the dial up is included in the cost of the package. For you to be able to use this service, you must have a modem.*

What if I move?

If you move all we ask is you please ask the people moving in if they want the service. If they do, we will leave the equipment mounted and the account will transfer over to them. If they don't, we will come to your house and pick up our equipment. In either case we will not enforce the term of the contract.

What is you acceptable use policy?
Our AUP governs the acceptable use of the wireless service and may be found here.